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A couple of days back without even opening the bag, we wanted to exchange it for something and they would not accept it. The rationale being a tiny(very tiny) smudge
which we would not even have noticed had we inspected when we bought it in the first place. Their sales process and refund policy is deceptive in multiple ways - one
they show something and pack something else. Secondly, they could very well have a transparent packaging or similar which would void the policy if opened - however
they don't. Its a pity that such a seemingly big brand would offer such a poor and terrible customer service experience.

It looks like we are stuck with that first and last LV purchase for now.
Having worked for LV for a few years, I can attest to the remarkable longevity of their products. I have travel pieces that are over 10 years old and, believe me,
have not always received TLC. In regards to the newer lines, I believe the quality is still the same although the styles have changed as the audience it caters to
has morphed from an old & older money set to a young slick set with more disposable income to buy more luxury goods. Anyway, I love the style Marc Jacobs adds.
Attractive, sexy and luxurious.
Came in with my mom determined to purchase a purse but came out feeling a little unsure about their sub-par service. Ended up buying at LV@Bloomingdales because the
sales associate was so patient and courteous that we were able to come to a decision and voila!-who gets the commission? The one who truly knows how to use customer
service to make the customer feel comfortable and not rushed to make a purchase.
Went in with my mom to buy a Louis Vuitton wallet....came back still loving Louis Vuitton, but not so fond of this specific location. Go to the Stanford location,
much better!!! The women here in SF are bitter, negative, nasty, and not helpful whatsoever. They have huge attitudes and make the entire shopping experience NOT
worth your time.

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i like lv like every other asian girl, but i especially hate the service in this place. "do you plan on buying anything?" the sales person asked irritated.  NOT
ANYMORE A**HOLE. i just walked in the store 30 seconds ago and went to the epi leather section and i already have one of these arrogant bastards tailing me. well
then don't follow me if you think i'm a waste of time.These guys are not getting a penny of commission from me. I'd rather buy it in Paris where the customer service
is superbly better and trust me, the store there is so much nicer. worst experience ever next to the lv store in berlin.
Rude, RuDE, RUDE!
Don't even bother going here, there are so many other stores that this one is not worth your time! I have been here about three times, first time I stood in there
for an hour and a half and NO ONE helped me, second time all the employees started looking at me and my brother up and down as if they were too good for us (THEY'RE
GETTING PAID TO SERVE US, MOTHER FUC*ERS!), third time I went in to try and get a job. The security people were obviously talking about me through their headsets,
one came behind me doing God knows what, RUDE again, then this bitc* pretty much holds me back for 15 minutes to tell me "We don't hire people, it never happens" but
in different words...Seriously?
Don't shop here! This store gives LV a bad name! All the other LV stores I've been to were helpful, friendly, and most important DIDN'T JUDGE! I don't know if the
staff just needs to get laid or just has a stick up their bums, but this store gives the fashion world a bad name! They should seriously either fire everyone and
start from scratch, or teach those as*holes a lesson in CUSTOMER SERVICE!
A good place to for trust fund babies to dump their inheritance on the trophy wife.  If that's not you, better go with the cheap fakes for sale in the Mission and on
eBay.

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I really wanted to get a tie bar, so the sales associate introduced herself and showed me what they had to offer.  Unfortunately none of the tie bars worked out but the tie I tried it on worked out so I got the tie.

I'm also a huge wallet fan so I asked if they had anything new.  The sales person showed me some limited edition men's wallets that were pretty outstanding that I've never seen.  There were only 2 left in the Honolulu area so I got both, one for me and my boyfriend.

In the end, kudos to the sales folks at this location.
I went here with my family almost every night for a week straight.  Every time we went, they bent over backwards for my mom, but they acted as though they couldn't give a crap about me.  The only time I received semi-decent customer service was when my dad asked me what purse I wanted.

So no, I did not receive the stellar customer service that everyone's raving about.  sad.

Anyways, 3 stars because:
1. They're open til 11 PM
2. They carry the newer styles.

Side note: I have yet to see a hand-written note thanking me for my purchase...

Today I went to the Louis Vuitton store with my mom to go shopping for a present for a family friend.

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I purchased my Berkeley here when it first came out, price was def better than the mainland (recommended by my rep) and tax was lower here as well. It's been 2-3 yrs and my Berkeley has gone up in prices and I'm glad that I made a good investment. My rep took the time and really showed us around, I'd definitely buy from them again if I'm ever in Oahu again :)
The customer service in this store is much better than most of the LV stores I've been to on the mainland, which pretty much made it easier for me to decide on finally buying the Damier Graphite Multiple Wallet that I've had my eye on.
I came here looking for a present for my best friend. She loves LV and I wanted to get her something that you can't get back in the mainland. Plus, I heard the prices here are about 5% cheaper than the mainland LV stores.

It's weird walking into this place in a swimsuit, but that's what we did. We were still treated very well and the lady was super helpful. But I was informed that they didn't have anything in stock that I couldn't get in the mainland. Bummer...

This store is big though. Big like the one on 5th Ave in Manhattan. Big like the one on Geary in SF. Big and super air conditioned.
The 4.7% sales tax was a big plus compared to the  9+% in SF and LA, but I had no idea until I read the reviews here and looked up the wallet on the Louis Vuitton site that the prices in this store are also 5% lower. So if you've had your eye on something, this is definitely the store to get it at.

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The staff in most high end stores seem to like power tripping just because they work there, which is funny because it never works on me. This Louis branch never have
stock of the latest collection, or if they do its limited, probably from tourist purchases and the good location of the place in general.
This is a HUGE store. It is probably bigger than the stores in any other city I've been to, other than New York and Paris of course.

In any case, I digress, the store here has a wonderful selection of bags, wallets, scarves, and little trinkets. You can get a nice gift for someone else (cheap) or
for yourself (expensive). I got a bag and a scarf during my recent trip. The sales staff is very good, helpful and not too obtrusive. They kind of let you roam free
and when you are ready to buy, they help you out. I also like their clothes, although they are a tad on the expensive side for me just yet. May be next year.
so my sis is my mentor.

sis : hey dumb ass. its about how you carry yourself.

i had to repair my REAL lv carry on suitcase.

sis wanted to get more sheets for her fake lv planner.

do you know where this is going?

excuse me sir, do you have a reciept?

uggggg. ill always be blue collar. sis will always be badass.
what's there not to love about this place?! ...
i swear if there is a woman out there that says she doesn't like this store then she is lying to herself!!!!

i want everything in here..

service is awesome!