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Specifically i purchased a pair of their overpriced shoes with the explicit understanding that I could try them around the house and if unworn could be returned and
my money returned. Realized they were just too small I went back a few days later only to have the officious salesgirl tell me the soles were not that of a new shoe
and not salable, hence not returnable. I protested, the manager agreed with the underling. and corporate eventually said they would do nothing....Now, these shoes
looked as new and unworn as any in their store - imbeciles - literally they had been worn on carpet for about 1/2 hour, and the stores comments were rude, ignorant,
absurd, unfounded, and just plain wrong.

'To check myself I showed them to my sales person across the street at Neiman Marcus who could not believe that a high-end store could act in such a ridiculous
manner, and treat a customer with callous disregard for repeat business.

Hence, we will never buy their overpriced, meretricious junk again - i never really liked, nor purchased,  the stuff with their ridiculous initials all over - and
made out of plastic at that! Masterful marketing to convince people that they should pay outrageous prices to carry this stuff around, and look ridiculous at the
same time! When a bus load of Asian tourists alights at this place it looks like a feeding frenzy of locusts at a cornfield.

We all need to get out from under the ether and avoid these merchants that think they are doing US a favor by letting us enter their hallowed grounds and purchase
from them. Why should i waste my time listening to the insults from clerks who probably live in a studio apartment...with a roommate...and act as though they own the
company or have a substantial stake in guarding it from wayward customers that have the nerve to return a product to the maker (small 'm')?
i hate to be a walking advert but for LV, i'd do almost anything to be an LV spokesperson.

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I wanted to write a review about my experience with having my louis vuitton bag repaired.  I brought in my 2year old bag that the stitching was starting to come
loose and come up from the handles.  I was worried what the charge would be, but it was worth it to have the bag i carry everyday repaired properly.  After only two
weeks without my bag i received it back delivered free of charge to my house.  The stitching was also repaired at no cost.  Now that is what you expect from a high
end luxury store!  Thank you Louis Vuitton, union square!
I just had the absolute worst customer experience at the LV store in Union Square.  I brought in a wallet to exchange ($220) that was beyond the 30 day "policy" for
returns and exchanges.  It was in the original LV bag and in the sealed original tissue that they wrapped it in.  AND I had a receipt.  They refused to exchange it
or give me a store credit.  I guess they didn't want me to buy the $700 bag I had in my hand when they delivered the news.
When every third thugstress crack ho is toting something with your interlocking initials on it to carry her smokes in, you might rethink your brand's future.  Can
you hear me Gucci?  Louis?  Anyone?
Totally agree with the other reviews, customer service is non existent and when you ask for help they just point you in some vague direction.  It took asking for
help AGAIN to be helped out and reluctantly too.  I've shopped at the Las Vegas location at the Wynn hotel and had outstanding service.  SF location, you suck!
This review is strictly on their service.  I came here to buy a wallet.  While at the register, this guy rings me up.  I wanted to use my BofA debit card, but
because their little machine was broken, he had to see my ID.  Well I forgot my ID and neither did I think I would need one if I was using a debit card with my
picture on it.  Apparently a signature on the back of the card, and my friggin picture at the top left corner of the BofA debit card wasn't enough to convince him
that it was actually me.  He wanted a government issued ID to confirm that picture of me on my debit card.  Seriously now... Whatever! I left and went to the one at
bloomingdales.  Sucks for the sales that lost her commission because this guy was being a total idiot.
Will never shop with this company again - extremely self-righteous little sales clerks and management that act as if they are the divine chosen ones selected to
oversee the gates of the domain...Have bought items there before, but their corporate and managerial stupidity knows no bounds.

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Per-Son-AL-ized SerVice.  I had to write it that way to get your attention.  I have never considered myself to be a girl to wander into LV, Chanel, Gucci, etc, with the sincere intent on buying something, so I just never went in before.  But, it was a particularly good night in Waikiki after an amazing vacay, so thought, why not?
Prices are 5% less than on the mainland (or online) and the tax rate is pretty low at 4(something)%.  If you're an LV fan, you'll love this 2 story location!
I had to wait like it seems...forever to get service.  The Japanese tourists were out in full force, and the LV staff were running around showing everything from cufflinks to suitcases to the Speedys.  But, out of nowhere, I am helped by a certain gentleman and I have his FULL attention for the time being.  He helped me pick out the newest style hobo bag and I realized it fit me better than the Tivoli.  Service was great for the amount of people that were swarmed in there.
LV in hawaii.... sigh.... I bought my hubby's messenger bag here! Hehe...I feel shopping in paradise is the best, the prices and taxes are lower than the mainland and there's always a wide selection of the goods in stock.

LV is so timeless... it will never go out of style and the value goes up. Can't wait to pass mine down.
This store does treat locals with respect. Tina was awesome!
If you want a LOUIE this is the place to go! :)
This Louie was just like any other one other than it's in the beautiful strip in Wakiki. I did take advantage of the lower tax and the lower price than mainland.
I love their service here, they're courteous and treat you like you're the most important client in the room. Unlike most high end stores the reps that depend on their commission, my nice rep did not look over my shoulder every 5 min to spot the next potential buyers.
I've had two fantastic experiences here.  the first time, landed us in the upstairs VIP room with champange and chocolates.  But i'm going to talk about my experience today....