A couple of days back without even opening the bag, we wanted to exchange it for something and they would not accept it. The rationale being a tiny(very tiny) smudge
which we would not even have noticed had we inspected when we bought it in the first place. Their sales process and refund policy is deceptive in multiple ways - one
they show something and pack something else. Secondly, they could very well have a transparent packaging or similar which would void the policy if opened - however
they don't. Its a pity that such a seemingly big brand would offer such a poor and terrible customer service experience.
It looks like we are stuck with that first and last LV purchase for now.
Having worked for LV for a few years, I can attest to the remarkable longevity of their products. I have travel pieces that are over 10 years old and, believe me,
have not always received TLC. In regards to the newer lines, I believe the quality is still the same although the styles have changed as the audience it caters to
has morphed from an old & older money set to a young slick set with more disposable income to buy more luxury goods. Anyway, I love the style Marc Jacobs adds.
Attractive, sexy and luxurious.
Came in with my mom determined to purchase a purse but came out feeling a little unsure about their sub-par service. Ended up buying at LV@Bloomingdales because the
sales associate was so patient and courteous that we were able to come to a decision and voila!-who gets the commission? The one who truly knows how to use customer
service to make the customer feel comfortable and not rushed to make a purchase.
Went in with my mom to buy a Louis Vuitton wallet....came back still loving Louis Vuitton, but not so fond of this specific location. Go to the Stanford location,
much better!!! The women here in SF are bitter, negative, nasty, and not helpful whatsoever. They have huge attitudes and make the entire shopping experience NOT
worth your time.
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